FAQ

dELIVERY

All items will be dispatched within 2 working days after the order has been placed and confirmed using a Royal Mail first class tracked service, this will require a signature on delivery.

 

RETURNS/EXCHANGE

Our returns and exchange policy is 14 days. If 14 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us arrange this. Any customised products cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically via original method of payment, within a certain 2 days.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping COSTS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning items should consider using a trackable shipping service or obtain proof of postage.